Refund and Returns Policy

Effective Date: June 2, 2025

1. Overview

We want you to be completely satisfied with your purchase from Lab Gear Inc. If you’re not happy with your order, we offer a straightforward return and refund policy outlined below.

2. Return Eligibility

  • Items must be returned within 14 days of delivery.
  • Items must be unworn, unwashed, and in original packaging.
  • Proof of purchase is required (e.g., order confirmation or receipt).

3. Non-Returnable Items

  • Gift cards
  • Final sale items (if marked as such)
  • Products damaged through misuse or negligence

4. Return Process

To initiate a return, please contact our support team at info@labgear.store with your order number and reason for return. We will provide instructions for returning your item.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be issued to your original method of payment within 7–10 business days.
  • Shipping charges are non-refundable.

6. Exchanges

We currently do not process direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

7. Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping method.

8. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 3 days of delivery with photos and a description of the issue. We will arrange a replacement or refund at no additional cost.

9. Contact

If you have any questions about our Refund and Returns Policy, please reach out: